The player from South Africa is experiencing difficulties withdrawing her funds. We rejected the complaint because the player didn't respond to our messages and questions.
I've deposit with a bonus. I've made a withdraw on the 3rd of December and get no respons from the Casino Support Email or the consultants.
Dear Wanda72,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela