HomeComplaintsThunderbolt Casino - Player’s struggling to withdraw her winnings.

Thunderbolt Casino - Player’s struggling to withdraw her winnings.

Amount: R2,500

Thunderbolt Casino
Safety Index:Below average
Submitted: 09 Dec 2021 | Case closed : 27 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from South Africa is experiencing difficulties withdrawing her funds. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

I've deposit with a bonus. I've made a withdraw on the 3rd of December and get no respons from the Casino Support Email or the consultants.

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2 years ago

Dear Wanda72,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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2 years ago

Dear Wanda72,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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