The player from Sweden had several successful withdrawals at This Is Vegas Casino, however, one withdrawal that had been requested over a month ago remained unprocessed. The player's account had been verified a few months ago and previous payments had been received weekly. The withdrawal had been placed after a deposit, without any bonuses. After we intervened and invited the casino to join the conversation, the player reported having received the money. The issue had been successfully resolved.
This Is Vegas Casino - Player's withdrawal is delayed.
Amount: €500
This Is Vegas Casino
Safety Index:Very lowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Played at Thisisvegas and had several withdrawals , some of them already completed.(casino representative helped a little)
But one withdrawal was still not processed (even though its date - already over a month ). It would be great to remind the casino rep about this if possible
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11 months ago
Dear Johnsons,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Could you please confirm that your account has been fully verified already?
- Is the delay an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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11 months ago
Account was verified few month ago
Previous payments came every week , now it is delayed for some reason
Withdraw was placed after deposit , without any bonuses
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11 months ago
Thank you very much, Johnsons, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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11 months ago
Dear Johnsons,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite This is Vegas Casino representative to join this conversation.
Dear This is Vegas Casino,
Could you please provide more information about this case?
Thank you in advance,
Mirka
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11 months ago
Good news, I received the money yesterday.
Thx very much to your team for help, this complaint can be considered as resolved.
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11 months ago
Dear Johnsons,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Mirka
Casino.Guru
