This Is Vegas Casino - Player’s deposit has never been credited to his account.

Deposited £25 for Cleopatra coin 227 spins promotion,got no spins and no deposit,its showing out my bank account and in banking history of this is vegas.theres no live chat u can only message,which I did multiple times one even to the manager,been 4 days not one single reply,have closed account now,dont deposit here,I've deposited a lot of casinos but first to steal deposit and ignore my messages

Dear Alfred,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you forward me the payment receipt? Have you tried to communicate this issue with your payment provider? Do I understand it correctly that you have closed your account already? I hope we will be able to help you to resolve this issue and locate your missing funds as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Alfred,

Do I understand it correctly that your withdrawal has gone through and you have received Free Spins and additional bonus from the casino? Afterwards, you closed your account?

No only got my 10% cashback of the deposit that magically disappeared,closed account,no never got the £25 bonus,which shouldn't be a bonus they offered me anyway should be cash and no not had the 225 cleopatra spins,cause I had closed account couple of days ago and they are offering me the spins and the £25 bonus when my accounts closed.thanks.there making out the £25 bonus is a good will gesture,it was cash deposited

Dear Alfred,

If your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a process which takes approximately one month. In these cases, casino has its hands tied. That’s why you have been offered a bonus as a compensation while waiting for your deposit to be found. I’m sorry, but there is nothing else we can do for you at this time. I will leave this complaint opened for a month and ask you to keep me updated. Thank you very much for your understanding.

Thank you casino guru for trying.

Once again, I’m sorry we couldn’t help you to resolve this case. However, I truly believe it’s only a matter of time before you’ll receive your misplaced deposit. Please keep us updated.

Yeh they need to sort out who's doing there deposits says on capital one wed 22nd april,pay with BARTHER usd,Victoria isla,23401 Nigeria,I'm away to send them that,so doesn't happen to anyone else.thanks

Dear Alfred,

Have you received your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.