The player from Portugal deposited 50 euros via bank transfer on April 5th, but the funds remain unavailable for play. Despite contacting the casino multiple times, they have not resolved the issue, and the player fears losing her deposit.
SpinsBro Casino - Player's deposit is delayed and unresolved.
Amount: €50
SpinsBro Casino
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Opened
Current status
Waiting for Casino Guru to reply
2d 8h 35m 32s
Case summary
5 days ago
Public
Public
1 week ago
Translation
I made a deposit by bank transfer on Saturday April 5th, on Monday April 7th the money was still not available to play, I contacted them via chat and email and the answer was to contact my bank, I contacted my bank where they informed me that the transfer was made (the money left my account). I've been trying for the past week to get them to resolve the situation and they haven't. Today I contacted them again via chat and they still haven't resolved my problem, I'm afraid I'm going to lose the 50 euros I deposited, I have proof of the transfer with their iban.
Automatic translation:
Public
Public
6 days ago
Dear carla2983,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Casino Guru is examining the case
