The Red Lion Casino - Player's verification documents repeatedly denied.

I am having issues with the verification of my account

I have submitted documents but been told time after time they are blurred. Meaning I can’t withdraw money

I have attached the document they said was blurred

Hello H1983,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with The Red Lion Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi

All documents have been verified except the ID which they have continually said is blurred

I plan to send again in the morning using a different picture.

will update on the progress when I get a response, which is usually within a 24 hours

Hello H1983,

Can you please advise if you did send the requested documents again. Please also keep in mind that verification process may take up to 14 days as I stated above so definitely give the casino enough time to review the documents once you forward them.

Dear H1983,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.