The player struggles to withdraw his money.

the casino does not give the winnings, referring to an additional check that lasts 9 days, but in general, the withdrawal request was submitted on 11/07/22 5 days before the payment, I was asked for documents that were sent immediately, the account verification was successfully confirmed on 11/12/22 after that I received a new message to the mail that the check has begun on the gaming session and on applications for withdrawal today, already on 11/21/22, the winnings are not given, since the check has not yet been completed according to the words of the online chat operator. The rules of the club do not contain any points of the rules for this test, namely, that it is individual and that there are no specific deadlines for consideration in this very test. There is no way to contact the Site Administrator, except for online chat operators there is no way to contact. The license that supposedly is on the site is hidden !! The name of the online casino with the name of the site is also missing on the site itself, the operators of the essential do not report anything and do not answer when you ask them questions. How do they answer the casino is called "Online Casino" As far as I can see, the casino is completely new, since many game providers were empty and games were added in the two days I played, although the operators write that this is not the case and their site is far from new. I believe that the site is a real lachotron and FRAUD because they do not pay the winnings, in fact, from 11/07/22

Hello matrosov033,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Can you specify which casino are you talking about? Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Nick I am grateful to you for posting my complaint, I will now describe everything as it is. In general, I initially applied for withdrawal on 11/07/22. At 00:05 Kyiv time, I offered to go through verification before I made a request for a withdrawal, the chat operator said that this was unnecessary if there was no request. On 11/11/22 they requested verification from me, which I was not particularly pleased with, sent everything that was needed, passport data, bank card data, especially since I have it in my name. In addition, with a passport in hand and with a card, I even sent a bank statement to them, although they did not ask. The account was verified on 11/12/22. after which, on 11/13/22, a check began on my account, namely, from the words of the operator of the game session and requests for withdrawal, so that you understand no absolute deadlines for this check, as if there is no it, as the chat operator writes individual. There is no way to contact the top management, namely the Site Administration or anyone else, the answer is always the same from the chat operators that wait for the conclusion after checking !! What would you understand in the rules of the club, there are no points of the rules either for checking or for the fact that it is individual, in fact, the chat operators write what they want, they will also refuse any requests to write to the financial department. This site is virtually impossible to find in the public domain with the names of the site, they are very difficult to find, according to the chat operator, the site is called "Online Casino"! I will send you a screenshot of the site and the address bar how to get to them, I have been playing online casinos since 2015, but I have never come across such a thing. In general, I consider this site new, because while I was playing for 3 days, I saw a lot of games in providers where they were empty and massively, this is the first sign that the casino really just appeared, just yesterday an application appeared through which you can play. Now in the next letter I send the address of the site and the screen of the site

https://onlineslots.stream/ru/

And now I will send you another site address, their two two mirrors.

This is the same site, only the address is different https://freeplay-online-casino.club/ru/

Please note that before verification, I put on the withdrawal already 11/07/22

Now I will send you a letter received from the mail from the site that the verification has been passed, and I will also show the letter where the verification began on 11/13/22, which has not been completed to this day.

Two snapshots will be about verification that it was passed, and two snapshots with this check. And I also want to add this site, more precisely, chat operators seem to impudently invent themselves referring to some points of the rules. They constantly refer to paragraph 8.13 of the rules. then 8.17. and 8.21. In these paragraphs of the rules, paragraph 8.13 of the rules is written, it is written that the withdrawal in the amount of up to 7499 UAH is withdrawn within 2 days. For clause 8.17 it is written that the withdrawal in the amount of 350,000 thousand is paid within 30 days from the date of application. And in paragraph 8.21 of the rules it is written that when checking the terms can be increased with paragraph of the rules 8.13 and 8.17. I begin to explain to them where in these paragraphs of the rules it is written that the check is individual and that this check does not have a time limit, after which they write to me like this: I answered your question in full, there will be no other explanations.

Nick, pay attention to the fact that the verification itself has already been successfully completed, now the game session itself and withdrawal requests are being checked, or, as they write, an additional check. Documents, as I understand it, all passed as it was successfully passed and completed before the check

Now I asked again what kind of check is being carried out and here is the answer from them

So do I understand it correctly that the verification is now done and you are waiting for the withdrawal to be processed? How long have you been waiting for it?

The withdrawal was made only for half the amount, at the moment the applications are still being processed for 3 applications for 4900 UAH

Great news! We can keep the complaint open until receive the remaining balance but please keep us informed regarding the payments. Until then the timer will be set on you.

Thanks to you and your whole team, I received the prize in full. If possible, add this site to your platform somehow so that the players know that it is dangerous to contact this site !!! Conclusion I waited a month and two days

You can close the complaint, since I received the money in full

Thank you matrosov033 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick