test - Player is experiencing withdrawal and support issues.

Hello, at first I was not allowed to withdraw because they said I didn't make any real deposits. So, I made a real deposit and was told that I could now withdraw, only for them to change their tune afterwards. Even after making the deposit and attempting to make a withdrawal, they denied me, saying that I had to make at least 3 deposits before I could withdraw my money. This struck me as odd and unfair, and I feel like they're just making up excuses to prevent me from withdrawing my cash. This doesn't seem right, especially since many other people have complained about the same issue. Moreover, this is money that I won from a bet I made with my real deposited money, so why wouldn't they let me withdraw it? I genuinely feel like they're trying to scam me.

In addition to all of this, I've never received a single email from them, which is alarming. Lastly, their customer support is unreliable. They either never respond or only do so when it suits them and they're also deceitful!

Dear daniflakk11,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Get Lucky Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you exactly one real money deposit in the casino? How much have you deposited?
• Have you accepted any bonuses in the casino?
• Have you completed KYC verification in the casino?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, yes, I have real deposits of 450 mxn and I am supposed to have 49,000 mxn in the account.

I have already made the 3 deposits that they supposedly ask for and I tried to make the withdrawal again and most likely now they will ask me for something else to withdraw, I will inform you!

One after another!

excuses!

Jocelyn already deposited 10% to withdraw 7000 and now let's see what excuse they give if they don't deposit my money I won't put in a single more peso and I hope you give me some answer, you already saw that it's not my thing, I followed the steps and not even like that they let me withdraw

I apologize but the website https://lucky-get.com/line/ is different from an online casino https://www.getlucky.com/

Since the website doesn't offer any casino games, it won't be part of our database and we won't be able to proceed with complaint resolution of such a case.

Nevertheless, I am afraid that the reasons the website asks for subsequent deposits are similar to fraudulent websites.

Online casinos should only ask for a deposit in a situation to verify a payment method that wasn't used previously. Any commissions and fees are deducted from the amount that is processed when making a payout, so no extra deposit is ever required as a processing fee.

I would advise you to contact authorities and avoid this website altogether.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.