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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Lash

English
Unfortunately, the player has not responded to our messages and questions. Co... 5 days ago
Unfortunately, the player has not responded to our messages and questions. Co... 5 days ago
Dear 9vftkzjn9c,We are extending the timer by 7 days. Please, be aware that i... 5 days ago
Unfortunately, the player has not responded to our messages and questions. Co... 5 days ago
Unfortunately, the player has not responded to our messages and questions. Co... 5 days ago
Dear alinarista84,We're glad to hear that your issue has been resolved. We'll... 5 days ago
Dear kristinadocenko698,We're glad to hear that your issue has been resolved.... 5 days ago
Thank you for providing additional information. However, based on these scree... 5 days ago
I apologize, ivanvidalx, but we regret to inform you that we cannot assist yo... 5 days ago
Thank you for your responses. Based on our records, this casino is owned by L... 5 days ago
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