The player from Germany deposited 20 euros two weeks ago, but the transaction failed, and the money has not reached either his casino account or bank account. Despite multiple contacts with support, he has not received the funds back as promised.
Vegasino Casino - Player’s deposit is delayed.
Amount: €20
Vegasino Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
20d 1h 6m 14s
Case summary
1 week ago
Public
Public
1 week ago
Translation
Two weeks ago, I deposited 2 euros. Following this, there was an error, and the transaction was terminated. The money hasn't appeared in either my casino account or my bank account. I've contacted support multiple times and was told it would take 3-5 days for the money to be returned to my bank account. But to this day, nothing has happened. I want my money back.
Automatic translation:
Public
Public
1 week ago
Dear Badwomanxx,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Badwomanxx has 20d 1h 6m 14s to reply
