The player from the United Kingdom raises a complaint against Spinsy Casino for allowing her to register and deposit despite self-exclusion due to a gambling addiction. She deposited €5000 within two days without verification, violating the terms designed to prevent such occurrences. She also expresses concerns about the legitimacy of the casino's license and requests assistance in recovering her deposits.
Spinsy Casino - Player seeks help with deposit refunds after account registration issues.
Amount: €5,000
Spinsy Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 57m 35s
Case summary
4 hours ago
Public
Public
8 hours ago
I want to make a complaint about this casino and I would like help getting my deposits back
The site is spinsy casino
Over the last few years I have dealt with a gambling addiction and have pretty much self excluded from all online casinos
This casino is owned by/regulated by Adonio N.V
I have self excluded from many of the sites under this branch and have been assured that I wouldnt be able to open any account under this branch, some examples of these websites are wazamba, fez bet and nomini
I have checked all of these and I am still excluded and cant access
the site shouldn't have allowed me on to register or deposit or play and I would like to report this - they allowed me to deposit 5000 euro in two days with no verification
their terms and conditions state that they will do there best to make sure that players cant create other accounts - and for the most part they have done this - but it seems to have slipped through the next with this website and I would like it to be rectified please
also just to note the licence also looks fake with this casino and I dont believe the transactions are valid - they show on my bank statement as Nicosia - and there licence shows as phillipenes (I could be wrong with this)
can you please help wit this?
Public
Public
4 hours ago
Dear babsbh,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please be aware that Spinsy Casino is licensed by Anjouan Gaming, which, unlike some other regulators, does not mandate operators to self-exclude players across all casinos under the same ownership. As a result, players need to request self-exclusion individually for each casino belonging to a particular operator.
Could you please confirm if you reached out to Spinsy Casino directly to inform them of your gambling problem and to request self-exclusion? If you have, please forward the account closure request to me at veronika.l@casino.guru.
Additionally, have you completed the full KYC verification process?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
