HomeComplaintsFlashDash Casino - Player’s deposit is delayed.

FlashDash Casino - Player’s deposit is delayed.

Amount: $28

FlashDash Casino
Safety Index:Very low
Submitted: 07 Oct 2024 | Case closed : 13 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 week ago

The player from Lebanon experienced a delay with a deposit made at Flashdash Casino using a welcome bonus code, which remained pending after two days. Despite multiple inquiries to customer support, he continued to receive vague responses and no resolution. The Complaints Team advised contacting the payment provider for further investigation, but noted that this process could take about a month. Since the player did not respond to follow-up messages, the complaint was ultimately rejected.

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Public
1 month ago

Hello


I made a deposit at flashdash casino 2 days ago using the welcome bonus code. The deposits showing pending in my casino account, however everytime I contact their custom support they tell me keep waiting. First time, they said it will arrive Monday morning max, then Monday noon, but still nothing

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Public
1 month ago

Dear eliemrad27, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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Public
2 weeks ago

Dear eliemrad27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Public
1 week ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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