ZotaBet Casino - Player's withdrawals are delayed.

I’m waiting for a withdrawal of 800€ for 3 days , is a little bit sad because then the people don’t want play anymore on their website because we need to wait longtime for a withdrawal…. I still waiting for a withdrawal of 800€ and another of 173€…..

Dear Oj2014,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello my account is fully verified is why I don’t understand and now I can only play little bets like 1€ or 0,50 cents and they tell me why and my withdrawal still pending is very frustrating.

Could you let me know what types of games you've been playing? Have your bets been primarily on sports, or have you also tried casino games?

Have you reached out to customer support to inquire about the limitations on your bets? I'm interested to know if these restrictions apply to all games, or if you've noticed them only in specific types of wagers.

Additionally, regarding your withdrawal request, has there been any progress or response from the casino since our last conversation?

Dear Oj2014,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.