HomeComplaints1xBet Casino LAT - Player's account has been closed.

1xBet Casino LAT - Player's account has been closed.

Amount: 4,150 R$

1xBet Casino LAT
Safety Index:Above average
Submitted: 05 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 23h 5m 5s

Case summary

54 minutes ago

The player from Brazil reports that his account has been closed by the casino without explanation, and he has not received the promised payment of 4152 reais. After reaching out to IBAS for assistance, he continues to face challenges in getting help.

Public
Public
14 hours ago
Translation

The site promised to reopen my account, and now it has closed my account! Without any reason, it hasn't provided the payment as promised, and there's been no explanation for why my account was closed. The site has taken 4152 reais, and it seems they won't pay me back! I reached out to IBAS and they directed me to come to you.

I'm trying to ask for your help, and you simply refuse me.

Automatic translation:
Public
Public
6 hours ago

Dear ivanvidalx,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you received any email after your account was closed? If so, please forward it to me at veronika.l@casino.guru.

Could you please specify what types of games you played? Were they slots, live casino games, or did you make bets on sports?

Did you play with or without a bonus?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Waiting for approval
Waiting for approval
54 minutes ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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