Ignition Casino - Player disputes winnings and seeks refund.

I really couldn't tell you the disputed amount but I think that the casino should return the money I have deposited to be fair since this happened only a week or so playing. But I was playing and hit 2 big spins inside the game lair of the white dragon which possibly consisted of 96 free spins, I hit on $5 and $10 spin and have screenshots but the casino says they reviewed and the screenshots were played out right which they wasn't... here are the screenshots

And bonus spins are awarded for having 5symbols but you have to have one in each row and the more you get the more spins you get , up to 96free spins but they tell me that my spins were played correctly and I never got any free spins or did I win anything off the spins

Dear sem1981,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Could you please forward more supporting evidence, such as screenshots or videos, possibly your game history in Excel format with the exact time of the incident along with any relevant communication to veronika.l@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

The screenshots above and the time was 643 am that morning

Thank you for providing additional information. However, based on these screenshots alone, it’s difficult to determine the number of free spins awarded for the symbols or whether they were played out. To accurately investigate, we’ll need your gaming history from the casino to review this in detail. The screenshots don’t show a clear record of any wins or losses from those spins, so the gaming history would help us verify the outcome.

I wasn't awarded any freespins or awarded anything and with that combination I should've gotten 96 or close to 96 freespins at 5 and 10 dollars here is the records from the casino clearly nothing was awarded times match the screenshots above The ones circled are the screenshots mentioned that nothing was done about and a screenshot of the pay table I also sent they are clearly big wins that I never got anything on not even my free bonus spins

I would like my free spins but if the casino doesn't grant them then I would like the money I've deposited at the casino back as I see that's only fair because those spins would've been a pretty big win, more than I have deposited