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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Lash

English
Thank you for your response. I understand that you may have been surprised to... 1 year ago
Thank you very much, Enilyblazer, for providing all the necessary information... 1 year ago
Thank you very much, Harsheet99, for providing all the necessary information.... 1 year ago
I'm sorry but since you breached the casino's Terms and Conditions and sent y... 1 year ago
It appears that this issue may have been resolved, but without confirmation f... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Since you provided the casino with incorrect personal information, I am afrai... 1 year ago
I understand your perspective and your concern. However, regrettably, we are ... 1 year ago
Dear wachipak,I'm glad to hear that your issue has been resolved successfully... 1 year ago
Dear lucasyubi,I'm glad to hear that your issue has been resolved successfull... 1 year ago
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