Bet O Bet Casino - Player’s account has been blocked due to an ID mix-up.

I am experiencing a significant problem.

A friend and I created an account on betobet where he provided his information. After some time, I wanted to withdraw money but we both completely forgot about the registration process and that we had entered his details. During verification, I sent my identification card and that's when the issue arose. They locked our account and no one is sending us any emails or anything. If you could assist in any way, please do. We are talking about a sum of 1100 euros.

Dear ostojicn85,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please keep in mind that one of the basic rules when playing at an online casino is that you may open an account in your own name only and use payment methods belonging solely to you. As can be found in Bet O Bet's Terms and Conditions:

4. If using credit or debit cards, you must make sure that your Account name is identical to the card holder name; otherwise you risk suspension of your own personal Account.

9. Your Account must be registered on your own using your correct name and personal details and it shall only be issued once by you and not duplicated through any other person, family, household, address (postal or IP), cell phone number, e-mail address or any environment where computers are shared (e.g. schools, workplaces, public libraries, etc.), computer (or other access device), and/or account in respect of the services. Any other accounts which you open with us or which are beneficially owned by you in relation to the services will be considered as "Duplicate Accounts" (Also known as "Multi Account"). We may close any Duplicate Account (but shall not be obliged to do so).

Each person is allowed to have only one account. Since you and your friend used the account together, I am afraid you broke the casino's rules. In this case, we are unable to help you obtain your winnings. Please let me know if there is anything else I can assist you with, otherwise, this complaint will be closed.

Thank you for your understanding.

Best regards

Veronika

Is there a possibility to at least withdraw the deposit or have I lost everything?

I'm sorry but since you breached the casino's Terms and Conditions and sent your identity documents to the account belonging to your friend, you breached the Terms and Conditions, and the casino is not obliged to refund any deposits to you.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.