Indibet Casino - Player's account was disabled due to a duplicate account accusation.

Hi,

I made a withdrawal of Rs23,850 from my indibet account but they declined my request and disabled my account.

Now they are saying that I have done duplicate account fraud.

But I have only one genuine indibet account here. How can I have duplicate accounts??

Dear Harsheet99, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hello,

I don't know about the ip address as I am staying in a paying guest house.

Here are many people using the same wifi. But I am sure that I have always used my own internet to play games.

I have passed the kyc verification.

I had accumulated the winnings without bonus. Had I won money from bonus it could not be withdrawan.

Thank you very much, Harsheet99, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Harsheet99 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Indibet Casino for their help in resolving this complaint. We would like to know why was the player's account disabled and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I would recommend contacting the Gaming Authority of the casino but we're unable to verify which of the Curacao licences the casino operates under. If you would like I can provide you with the contact to all of them. (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter