Our team
NEXT

Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

ico_compl_waitingico_compl_waiting76
ico_compl_waitingico_compl_waiting
62
378
789

Complaint replies by Veronika Lash

English
Dear Oliverijohn, in the company meeting we came to the conclusion that the a... 1 year ago
The player informed us that the amount was deducted rightfully. We’ve rejecte... 1 year ago
Thank you very much, Ginpiter13, for providing all the necessary information.... 1 year ago
Thank you very much, Austriablood1000, for providing all the necessary inform... 1 year ago
It appears that this issue may have been resolved, but without confirmation f... 1 year ago
Dear Arun995695,After a thorough investigation of your case, we have to agree... 1 year ago
Dear Pipitsa86,I'm glad to hear that your issue has been resolved successfull... 1 year ago
Dear raquelssantos84,I'm glad to hear that your issue has been resolved succe... 1 year ago
Thank you very much, kemeng, for providing all the necessary information. I w... 1 year ago
Thank you for your understanding. This complaint will now be rejected. I am s... 1 year ago
Show More Complaint Replies (+10)
1...380 381 382...396
Go to pageof 396 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news