Dear ArcandB,
Thank you very much for submitting your complaint. I'm sorry to hear about your issue with Casitsu Casino. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please specify when exactly you sent each of your identity documents for verification? What other documents besides the driver's licence and selfie have you sent to the casino?
Could you please explain why you have two almost identical driver's licences, when the expiry date on both of them is set to 2025, meaning the old one from 2020 is still valid?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear ArcandB,
Thank you very much for submitting your complaint. I'm sorry to hear about your issue with Casitsu Casino. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please specify when exactly you sent each of your identity documents for verification? What other documents besides the driver's licence and selfie have you sent to the casino?
Could you please explain why you have two almost identical driver's licences, when the expiry date on both of them is set to 2025, meaning the old one from 2020 is still valid?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika