Booming Slots Casino - Player's account closure request is delayed.

I have sent several requests to have my account closed down due to gambling issues. I have sent 3 seperate emails to different addresses and spoke to online chat 2 times.

My first conversation with the chat was on 27th of December and they provided me with email address of [email protected]. I am yet to receive a reply even after telling chat that i need this doing asap which she said she would pass this onto the relevant department.

Since the £27th of December I have deposited a further 16 times equating to £444.

I appreciate any help you can provide.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Booming Slots Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share the communication in which you informed the casino about your gambling issues and any related responses you received from the casino? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Is your account currently accessible to you?

Yes

Have you unsubscribed from the casino's marketing communication?

No

When was the last time the casino allowed you to deposit?

Today 14th January 2026

Has the casino responded to your refund request already? What did the casino reply?

I haven't asked for one. Can you explain what you mean by this?

I have forwarded those emails. The only dates I dont have are when I spoke to chat the second time, asking them to help, which they said they would contact the dept that can close accounts.

Thanks for the update provided via email.

I apologize for any misunderstanding.

We can assist you with a refund only if we have evidence that you informed the casino about suffering from gambling issues and the casino didn't protect you.

Please let me know if there is any evidence sufficient for us to pursue a refund. You can submit it to my email at [email protected]

Looking forward to your reply.