Roby Casino - Player’s account has been closed.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roby Casino. We recommend that you always use verifiable and accurate personal information when registering an account in online casinos. If you have accounts in online casinos with inaccurate personal information, I would recommend contacting support in order to remedy any such inconsistency and not depositing until you receive a confirmation that the personal information was updated.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Were you asked to provide any documents in order to verify your identity recently? Which ones and when exactly?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, thank you for the suggestion, I'll keep this in mind in the future. For now let's hope I can fix the issue with roby casino.

About your questions:

• I signed up on Roby Casino on January 3rd and it was disabled on January 9th shortly after they cancelled my withdrawal
• I was never asked to provide any documents as the casino did not deem it necessary
• I played on slots and gathered some good winnings in there
• No, I didn't use a bonus, I played using my real money
• I contacted them asking why i was blocked and they think I abused their casino in some way, I don't understand what they mean (I only played normally on their casino), here is the conversation:

I didn't receive any further answers. My guess is just that they don't want to pay out my winnings.

I hope you can help me recover my funds.

Thank you in advance

Thanks for sharing the requested information.

After careful consideration, we concluded we won't be able to assist you further with your complaint based on the information you provided. Even if we were to disregard the accusations raised against you, the fact that you didn't register with your real name represents an obstacle we won't be able to argue against.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.