The player from Germany lost €1615 at Alphabook Casino, claiming he shouldn't have been allowed to register due to legal restrictions in Germany. The casino agreed to a refund and requested his crypto wallet ID. Despite repeated assurances of a refund, the casino suddenly changed its decision, and he is now seeking help to retrieve his money. Since the player did not furnish the casino with the requested information within the specified timeframe, we agreed with the casino's decision not to refund the lost deposits to the player.
Alphabook Casino - Player's refund has been denied.
Amount: €1,615
Alphabook Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
Alphabook Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
