The player from Germany lost €1615 at Alphabook Casino, claiming he shouldn't have been allowed to register due to legal restrictions in Germany. The casino agreed to a refund and requested his crypto wallet ID. Despite repeated assurances of a refund, the casino suddenly changed its decision, and he is now seeking help to retrieve his money. Since the player did not furnish the casino with the requested information within the specified timeframe, we agreed with the casino's decision not to refund the lost deposits to the player.
Alphabook Casino - Player's refund has been denied.
Amount: €1,615
Alphabook Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 months ago
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