Our team
NEXT

Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

ico_compl_waitingico_compl_waiting124
ico_compl_waitingico_compl_waiting
111
540
1014

Complaint replies by Tomas Biscuit

English
Hello jose84ny,It seems that this issue was resolved, but without confirmatio... 2 years ago
Dear dan1,While it is normal for a casino to have a rule stating one account ... 2 years ago
Hello Gucio0101,It seems that this issue was resolved, but without confirmati... 2 years ago
Dear sunnykuk81, Again, I am sorry for the entire situation. We will now clos... 2 years ago
Hello simodiether,We will respect your decision to close the complaint.Please... 2 years ago
Thanks for the update, E.Beccard.I am glad you were able to verify your accou... 2 years ago
Dear NORGETROLL, I tried to contact the casino repeatedly but haven't receive... 2 years ago
Hello all,Unfortunately, we’re forced to close this case because the player h... 2 years ago
Hello Zmistman,your personal information was associated with an email similar... 2 years ago
Hello Trustworth,Unfortunately, the casino stopped reacting to our questions,... 2 years ago
Show More Complaint Replies (+10)
1...544 545 546...578
Go to pageof 578 pages
flash-message-news
Don’t miss any news from the gambling industry
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news