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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Hello torri,After careful consideration, I will close the complaint for the r... 2 years ago
Hello joegwiss,Thank you for using the Casino Guru complaint resolution cente... 2 years ago
Hello all,I apologize for the confusion, made by the automated message.Loco J... 2 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 2 years ago
We’ve rejected this complaint as per the player’s explicit request. Sorry, we... 2 years ago
Hello all,the attachment has been made private, so it's not publicly visible.... 2 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 2 years ago
Hello all,I am sorry for not replying sooner. Thanks for the cooperation to t... 2 years ago
Dear alexxxaa,I apologize, but since we haven’t received any response from th... 2 years ago
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