The player from Germany has deposited money into the casino account but the funds seem to be lost. The player confirmed the issue has been resolved.
Vulkan Vegas Casino - Player’s deposit has never been credited to his casino account.
Amount: €700
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good day. Deposited 700 euros via litecoin at Vulkan Vegas 12 days ago and did not get credited. In my litecoin wallet and the support of my wallet confirm receipt of the payment.
Support from Vulkan vegas has been putting me off for the past 12 days that the finance department is working on it and I should wait a few more days. So far all have been received and paid out without any problems but via a different payment method. What can I do now to get my money credited or refunded? Screenshots can follow if needed.
Automatic translation:
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2 years ago
Dear joegwiss,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account?
Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Good day. You only get a wallet address as soon as you go to deposit via litecoin
The blockchain also shows the money has arrived there. screenshots to follow.
Automatic translation:
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2 years ago
Thank you very much, joegwiss, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Translation
Good day. Problem solved last night. Money finally arrived after 16 days.
Automatic translation:
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2 years ago
Hello joegwiss,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
