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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Great news Tophat! As the complaint has been successfully resolved, we will n... 2 years ago
Dear kajeen85, I apologize, but since we haven’t received any response from t... 2 years ago
Dear Pivi69,I apologize, but since we haven’t received any response from the ... 2 years ago
I am glad to hear that, Alexander! Thank you for letting us know. As the comp... 2 years ago
I am glad to hear that, Sunshine! As the complaint has been successfully reso... 2 years ago
That's great news! Thank you for letting us know. As the complaint has been s... 2 years ago
That's great news! Thank you for letting us know. As the complaint has been s... 2 years ago
I am glad to hear that, Mprovod! Thank you for letting us know. As the compla... 2 years ago
As per your request, we are now closing the complaint as ‘rejected’. We are s... 2 years ago
Dear bigbang, I apologize, but since we haven’t received any response from th... 2 years ago
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