SELECT.bet Casino - The player's deposit was not credited.

Hello FlyingDutchman83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SELECT.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise the exact date of deposit as it is not visible on the screenshot. Is your casino account currently active or it is closed - if closed since when exactly? Did you provide the casino the payment confirmation. When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

29-06-2021 was the last time that they react.

The deposit was 26-06-2021

Hello FlyingDutchman83,

Could you please advise why did you start the complaint only after such a long time after the deposit? Is your account still active there?

Hello,

Because I try to contact them for many times.. but it didn't work. I didn't know my username anymore.. it was automatically generated and linked to my Facebook account!..

I hope you can reach them so they could give me any details about my account and deposit

Hello FlyingDutchman83,

Could you please forward the transaction ID mentioned by Neteller in the e-mail? The payment you showing is in amount of 150€ with a different ID.

Regards,

Nick

You are right! It Was 150 euro.. my apologies

Dear FlyingDutchman83,

And could you forward that ID please?

Sorry.. I don't know what you mean. Can you explain please?

Sorry FlyingDutchman83, my mistake as the amount was clarified, I though you showed a different transaction instead. I will now forward your complaint to my colleague Tomas who will be assisting you from now on. But please note that as the transaction was made really long time ago, that there might be a possibility to not receive it at all.

Regards,

Nick

Hello FlyingDutchman83,

I will assist you with the complaint from now on. I would like to ask the representatives of SELECT.bet Casino to join the discussion in order to help us resolve the issue with the missing deposit.

SELECT.bet Casino,

Could you explain what is the status of the transactions (100 and 150€) FlyingDutchman83 made on the 26th of June 2021? Was the issue with the missing deposit investigated?

Dear FlyingDutchman83 and Casino Guru Representative,

Thank you for including us in this tread.

We are currently reviewing the case and we will come back to you once the investigation is done.

Kind Regards,

SELECT.bet Casino Team

SELECT.bet Casino Team,

Have there been any updates about your review of the case? When can we expect the investigation to be done?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello select.bet?? Where are you?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello FlyingDutchman83,

the casino representative reached out and asked us for another 7 days extension. Hopefully, they'll provide us with an explanation by then. I am setting the timer accordingly.

Hello FlyingDutchman83,

as we haven't received any response from the casino with relevant information in a timely manner, we are forced to close the complaint as unresolved. We hope that in case the casino will have any relevant information they will contact us and will want to continue resolving the issue.

Until that time, the complaint will be closed as 'insufficient evidence from casino' which negatively affects the casino rating. If we will decide to reopen the case you will be notified via email. I am sorry we couldn't help more.