The player from Brazil has experienced technical problems while completing the bonus wagering. On the player's request, we closed the complaint.
BiamoBet Casino - Player has experienced technical glitches while playing.
Amount: 690 kr
BiamoBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
BiamoBet Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
From the moment I deposited the site, I started having problems with the login and I contacted the chat. The attendant was helpful and advised me to clean or change browsers. I did everything you were told, but it didn't work. Soon after I decided to try to enter my account through another browser and I succeeded, the browser is OPERA.
I played some games and about 1 hour later it started to give a technical problem and delay in loading the games and the site was insistently with page loading problem.
My internet was normal, I could access any website, so that wasn't the problem. I tried again in the chrome browser and it was the same thing.
The problem is that it is impossible to play and especially to meet the wagering requirements, as they have a period of 7 days for this and ends up harming those who are playing.
I made a print of the last time there was an error and the site doesn't even appear
If necessary I can send the print.
Automatic translation:
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2 years ago
Dear simodiether,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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2 years ago
Translation
Hello. 
Thanks for the feedback.
I've already sent an email with a screenshot and even by coincidence, as I write, this same problem of not being able to access the site in question is happening. I ended up attaching the image of the error to this text.
I'm waiting!
My greetings,
Automatic translation:
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2 years ago
Thank you very much, simodiether, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello simodiether,
I will assist you with the complaint from now on. Before I contact the casino, could you please tell me if you still have issues with the casino website? Is the webpage still not loading?
