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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear ggallai85,I tried to contact the casino repeatedly, after their first re... 2 years ago
I am glad to hear that, jnaidoo69. As the complaint has been successfully res... 2 years ago
Great news SuperKyzer,I am glad you were able to withdraw your winnings! Than... 2 years ago
Hello jose84ny,It seems that this issue was resolved, but without confirmatio... 2 years ago
Dear dan1,While it is normal for a casino to have a rule stating one account ... 2 years ago
Hello Gucio0101,It seems that this issue was resolved, but without confirmati... 2 years ago
Dear sunnykuk81, Again, I am sorry for the entire situation. We will now clos... 2 years ago
Hello simodiether,We will respect your decision to close the complaint.Please... 2 years ago
Thanks for the update, E.Beccard.I am glad you were able to verify your accou... 2 years ago
Dear NORGETROLL, I tried to contact the casino repeatedly but haven't receive... 2 years ago
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