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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 2 years ago
Thanks for the cooperation from both parties. I am glad to hear your winnings... 2 years ago
Great news 2xfpb9rshn, I am glad to hear the withdrawal was successful. As th... 2 years ago
Hello Derek7955,After careful consideration, we will now close the complaint ... 2 years ago
I am glad to hear your winnings were paid out. As the complaint has been succ... 2 years ago
Hello missslanga,As the casino representative informed you, we asked for evid... 2 years ago
Hello all,thanks to the Pledoo Casino representative for the clarification.Si... 2 years ago
Hello elifkaratas35,I tried to get in touch with the casino on several occasi... 2 years ago
Hello all,We looked at the evidence the casino provided, and after careful co... 2 years ago
Thank you for the reply, kjfqc0422I will now close the complaint as 'rejected... 2 years ago
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