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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear VvWolfvV75,I have tried to contact the casino repeatedly but had no succ... 1 year ago
Thank you very much, Abhi228001, for providing the necessary information. I w... 1 year ago
Dear Randomcarlos,I'm glad to hear that your issue has been resolved successf... 1 year ago
Thank you very much, shamdore, for providing the necessary information. I wil... 1 year ago
Thank you very much, aatorssi, for providing the necessary information. I wil... 1 year ago
No problem A-L3X,I'm glad to hear that your issue has been resolved successfu... 1 year ago
Thank you very much, leandrog532, for providing the necessary information. I ... 1 year ago
Dear Polz187,I'm glad to hear that your issue has been resolved successfully.... 1 year ago
As you played down your balance, we would consider you lost the money fairly.... 1 year ago
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