The player from Germany is dissatisfied with the long withdrawal process. We are colosing the complaint because the player wishes us to stop pursuing the issue.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €3,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello I played at Wild Pharao and met all bonus conditions,
now I wanted to withdraw 3000 euros. The amount to 1000 euros per day. The first payout was submitted on November 25, 2021. and the other two amounts on the other days. After 6 days I wrote to an employee for the first time who said it would take a while. On December 7th, 2021 I wrote again to an employee in live chat who said that he would pass it on immediately. But unfortunately nothing has happened yet. Am fully verified. I took a bank transfer as a deposit and withdrawal. I hope you can help me.
Automatic translation:
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2 years ago
Dear Shogun1678,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before?
What is the status of your withdrawal, please – is it pending or processed?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. If possible, please also forward the confirmation regarding successful verification.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
I will send you the information. The payout is still pending!
Automatic translation:
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2 years ago
Thank you very much Shogun1678 for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Shogun1678!
I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.
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