Uncle Jay Casino - Player's withdrawal hasn't been processed.

Withdrawal was not being entertained. Customer service did not even response.

Dear bigbang,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that you have passed the KYC verification? Do I understand correctly based on your withdrawal history, that you have made successful withdrawals before?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Lastly, I would like to inform you, that this casino hasn't been added to our database yet. We are working on it, but it can lead to a small delay in resolving this complaint. Your patience and understanding are highly appreciated.

Thank you very much in advance for your reply.

Best regards,

Kristina

hi Kristina, I have pass the KYC verification from them and the withdrawal has always been smooth before that.

And suddenly the whole website's customer service was not responding and no withdrawal has been entertained.

Do note that I had bigger amount withdrawal than this before, so I am quite amazed by this.

Thank you very much for your reply, bigbang. In this case, when you had successful withdrawals a few days ago, it might be only a matter of time until you receive another payment. I would recommend you wait for at least one more week. I will keep this complaint open, and please let me know if there is anything new in the meantime. If there is no development within the given timeframe, we will intervene.

as for today, I still have not receive any payment from them. Also their Customer Service is not responding.

Thank you very much bigbang for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello bigbang!

I will take care of your complaint from now on. I would like to invite representatives of

Uncle Jay Casino into this complaint in order to help us resolve this withdrawal issue.

We would like to ask Uncle Jay Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear bigbang,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.