GoSlot! Casino - Player’s withdrawal has been delayed.

Hi I would like help with goslot casino.

Took money already on Saturday the 13th of November since then I have contacted more than 20 supporters all say the same thing we forward your case to the related department, some asked for verification so I sent more than 4 times but no response at all, they say we have not received anything.

The last thing they said is that I should upload the documents on my page at the casino but nowhere is it possible to upload the evidence so I start to get tired of their answers please help

Dear Gilbert

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi I'm waiting another week because today after 16 days I got a link via email to upload documents.

It took them 16 days back and forth with chat and lots of email to send the right link to me.

Now I hope they handle my documents quickly.

Thank you in advance for your commitment

Thank you very much, Gilbert, for the update. Please keep me informed about any further developments.

Hello Gilbert,

Have there been any developments since our last conversation?

Hi now I have a problem with getting the money, according to them they sent the money last Monday and that it would take 3 to 7 days, until today I have not received anything, tried to chat with them one says wait the other says it was approved already on Monday. Unfortunately, I try to hunt all the time

Thank you very much, Gilbert, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for your help, the latest is that they sent the money but no one gives me the receipt on trustly so I can go ahead with it to ask why I did not receive the money. Some on chat say wait until Wednesday, others, check your bank so it's annoying, I waste a lot of time chasing them actually.

Hello Gilbert, 

I will take care of your complaint from now on. Since the money was sent, let's wait till Wednesday. (7 business days) If the money will not arrive till then, It will be my priority to contact the casino first thing on Thursday. I understand it must be frustrating, but I believe we will resolve this issue smoothly.

Thanks in advance I it's frustrating, if you need more information I have mail and chat screenshots everything they say I save. Thanks

Hello Gilbert,

Any news about the transaction? Did your money arrive?

Hi no last time I got an email they wanted bank transactions from 29th to yesterday, I sent and nothing happened, they just play with me back and forth so please help. Do not think they are serious now it has been almost a month since the withdrawal, chatted with more than 30 different people, sent over 50 emails back and forth but nothing happens unfortunately .....

Gilbert,

the fact the Casino's payment provider requires the list of bank transactions is the standard practice required for investigating what happened with the transaction.

I would like GoSlot! Casino to explain the situation with Gilbert's withdrawal and help us resolve this issue.

Do you need any information from me? Do I need to send you anything?

Gilbert,

I don¨'t need any more information for now. Let's wait for the casino's response for now.

Ok thanks in advance

A very good day to you Gilbert,

Thank you for reaching out to us, I am sorry to hear you are having issues with the funds from GoSlot!

I am dealing with a few cases at this stage whereby since we lost Trustly recently, we have had issues with players receiving funds from us (such as winnings, refunds etc.).

Trustly have effectively stopped "withdrawals" from late November, however we have now started seeing items returned (from Trustly) when we have been trying to use these details.

I would like to assure you at this stage your funds are safe, we have had a few cases of this instance and we are working hard to provide an alternative solution for our players.

Thank you for your patience, I look forward to providing an update in the near future.

Wishing you a great day in the meantime,

George

Hi George and thanks for the info I understood that there were problems with trustly but did not get the information and no one could say as it is. Hope I get the payout soon and everything works out. Thanks so far

Thanks to both parties for your response.

I am optimistic about the fact GoSlot! casino is working on an alternative solution to a withdrawal via Trustly in your case. Gilbert, please keep us updated about the status of your withdrawal from the casino. I will keep the complaint open until your confirmation of a successful withdrawal.

Hi and thank you for your commitment, I am waiting 3 to 7 working days as they said with the new meroden so hope they pay out soon.

Hello Gilbert,

any news about your withdrawal?

Hi now I have received my payment thankfully it took a month back and forth with email and chat but it resolved in the end

That's great news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.