The player from Sweden has requested a withdrawal two weeks ago. It has been pending since. This case was successfully resolved.
Hi I would like help with goslot casino.
Took money already on Saturday the 13th of November since then I have contacted more than 20 supporters all say the same thing we forward your case to the related department, some asked for verification so I sent more than 4 times but no response at all, they say we have not received anything.
The last thing they said is that I should upload the documents on my page at the casino but nowhere is it possible to upload the evidence so I start to get tired of their answers please help
Hej jag skulle vilja ha hälp med goslot casino.
Tog ut pengar redan lördag den 13e november sen dess har jag kontaktat fler än 20 supportrar alla säger samma sak vi för vidare ditt ärende till relaterat avdelningen, några bad om verifiering så jag skickade mer än 4 gånger men inget svar alls, de säger vi har inte fått nåt.
Senaste de sa är att jag skulle ladda upp dokumenten på min sida på kasinot men ingenstans går det att ladda upp bevisen så jag börjar bli trött på deras svar snälla hjälp
Dear Gilbert
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Dear Gilbert
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Hi I'm waiting another week because today after 16 days I got a link via email to upload documents.
It took them 16 days back and forth with chat and lots of email to send the right link to me.
Now I hope they handle my documents quickly.
Thank you in advance for your commitment
Hej jag avvaktar en vecka till eftersom idag efter 16 dagar så fick jag länk via epost för att ladda upp dokument.
Det tog dem 16 dagar fram och tillbaka med chat och massor med epost för att skicka rätt länk till mig.
Hoppas nu att de hanterar mina dokument fort.
Tack på förhand för din angangemang
Thank you very much, Gilbert, for the update. Please keep me informed about any further developments.
Thank you very much, Gilbert, for the update. Please keep me informed about any further developments.
Hello Gilbert,
Have there been any developments since our last conversation?
Hello Gilbert,
Have there been any developments since our last conversation?
Hi now I have a problem with getting the money, according to them they sent the money last Monday and that it would take 3 to 7 days, until today I have not received anything, tried to chat with them one says wait the other says it was approved already on Monday. Unfortunately, I try to hunt all the time
Hej nu har jag problem med att få pengarna, enligt de så har de skickat pengarna förra måndag och att det skulle ta 3 till 7 dagar, tills idag så har jag inte fått nåt, försökt att chatta med dem ena säger vänta den andra säger det var godkänt redan i måndags. Tyvärr så försöker jag jaga hela tiden
Thank you very much, Gilbert, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, Gilbert, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you for your help, the latest is that they sent the money but no one gives me the receipt on trustly so I can go ahead with it to ask why I did not receive the money. Some on chat say wait until Wednesday, others, check your bank so it's annoying, I waste a lot of time chasing them actually.
Tack för eran hjälp, senaste är att de skickat pengarna men ingen ger mig kvittot på trustly så jag kan gå vidare med den för att fråga varför har jag inte fått pengarna. Några på chat säger vänta till onsdag, andra,kolla din bank så det är irriterande, jag slösar mycket tid på att jaga dem faktist.
Hello Gilbert,
I will take care of your complaint from now on. Since the money was sent, let's wait till Wednesday. (7 business days) If the money will not arrive till then, It will be my priority to contact the casino first thing on Thursday. I understand it must be frustrating, but I believe we will resolve this issue smoothly.
Hello Gilbert,
I will take care of your complaint from now on. Since the money was sent, let's wait till Wednesday. (7 business days) If the money will not arrive till then, It will be my priority to contact the casino first thing on Thursday. I understand it must be frustrating, but I believe we will resolve this issue smoothly.
Hello Gilbert,
Any news about the transaction? Did your money arrive?
Hello Gilbert,
Any news about the transaction? Did your money arrive?
Hi no last time I got an email they wanted bank transactions from 29th to yesterday, I sent and nothing happened, they just play with me back and forth so please help. Do not think they are serious now it has been almost a month since the withdrawal, chatted with more than 30 different people, sent over 50 emails back and forth but nothing happens unfortunately .....
Hej nej sist fick jag ett mail de ville ha bank transaktioner från 29e till igår, jag skickade och inget hände, de bara leker med mig fram och tillbaka so snälla hjälp. Troe inte att de är seriösa nu har det gått nästan en månad sen uttaget, chattat med mer än 30 olika personer ,skickat över 50 mail fram och tillbaka men ingenting händer tyvärr.....
Gilbert,
the fact the Casino's payment provider requires the list of bank transactions is the standard practice required for investigating what happened with the transaction.
I would like GoSlot! Casino to explain the situation with Gilbert's withdrawal and help us resolve this issue.
Gilbert,
the fact the Casino's payment provider requires the list of bank transactions is the standard practice required for investigating what happened with the transaction.
I would like GoSlot! Casino to explain the situation with Gilbert's withdrawal and help us resolve this issue.
Gilbert,
I don¨'t need any more information for now. Let's wait for the casino's response for now.
Gilbert,
I don¨'t need any more information for now. Let's wait for the casino's response for now.
A very good day to you Gilbert,
Thank you for reaching out to us, I am sorry to hear you are having issues with the funds from GoSlot!
I am dealing with a few cases at this stage whereby since we lost Trustly recently, we have had issues with players receiving funds from us (such as winnings, refunds etc.).
Trustly have effectively stopped "withdrawals" from late November, however we have now started seeing items returned (from Trustly) when we have been trying to use these details.
I would like to assure you at this stage your funds are safe, we have had a few cases of this instance and we are working hard to provide an alternative solution for our players.
Thank you for your patience, I look forward to providing an update in the near future.
Wishing you a great day in the meantime,
George
A very good day to you Gilbert,
Thank you for reaching out to us, I am sorry to hear you are having issues with the funds from GoSlot!
I am dealing with a few cases at this stage whereby since we lost Trustly recently, we have had issues with players receiving funds from us (such as winnings, refunds etc.).
Trustly have effectively stopped "withdrawals" from late November, however we have now started seeing items returned (from Trustly) when we have been trying to use these details.
I would like to assure you at this stage your funds are safe, we have had a few cases of this instance and we are working hard to provide an alternative solution for our players.
Thank you for your patience, I look forward to providing an update in the near future.
Wishing you a great day in the meantime,
George
Hi George and thanks for the info I understood that there were problems with trustly but did not get the information and no one could say as it is. Hope I get the payout soon and everything works out. Thanks so far
Hej George och tack för informationen jag förstod att det var problem med trustly men fick inte informationen och ingen kunde säga som det är. Hoppas att jag får utbetalningen snart och allt löser sig. Tackar än så länge
Thanks to both parties for your response.
I am optimistic about the fact GoSlot! casino is working on an alternative solution to a withdrawal via Trustly in your case. Gilbert, please keep us updated about the status of your withdrawal from the casino. I will keep the complaint open until your confirmation of a successful withdrawal.
Thanks to both parties for your response.
I am optimistic about the fact GoSlot! casino is working on an alternative solution to a withdrawal via Trustly in your case. Gilbert, please keep us updated about the status of your withdrawal from the casino. I will keep the complaint open until your confirmation of a successful withdrawal.
Hello Gilbert,
any news about your withdrawal?
Hello Gilbert,
any news about your withdrawal?
That's great news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
That's great news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.