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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear tajpalaceuk,I'm glad to hear that your issue has been resolved successfu... 1 year ago
Thank you very much, benni123, for providing the necessary information. I wil... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Thank you very much, oezer55, for providing the necessary information. I will... 1 year ago
Thanks for your reply.Rest assured the complaint will stay public for others ... 1 year ago
Dear Casumoplayer1,We are extending the timer by 7 days. Please, be aware tha... 1 year ago
I checked the information again and we can't be sure the casino had anything ... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
I am truly sorry but we won't be able to help you with your request for a ref... 1 year ago
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