Rolling Slots Casino - Player's account unfairly suspended.

I have been suspended with no explanation or recourse.

Dear Traceyanne1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rolling Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Traceyanne1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I started July 25 2023. I was blocked about 3 weeks ago. When i tried to log in to play there was a red banner saying user is disabled and contact support. I played the slots and did not receive bonuses other than free spins while i was playing.

Have you contacted casino support and asked for an explanation?

Do I understand correctly the 100 CAD refers to your withdrawable balance still left on your casino account?

Dear Traceyanne1,

Upon conducting a thorough audit of your account, we identified a situation that led to the suspension.

As per our Terms and Conditions, specifically under section 13.1 :

"Regarding the company and during the usage of services, provided by Rolling Slots, users are prohibited from:

— chargeback/refund/recall procedures with a credit card or other payment methods after deposit was used;

Rolling Slots will take all reasonable actions to prevent and detect such practices and to identify the relevant players concerned if they do occur."

In light of this, your account was closed due to a violation of our established Terms & Conditions. We take such matters seriously to maintain the integrity of our platform.

Thank you for your understanding, and we hope to resolve this matter professionally.

Kind regards,

Rolling Slots Casino

Dear Traceyanne1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.