Betify Casino - Player’s winnings are delayed at the casino.

My ticket, id : 2317050226990522677 is open From 22 sept.

Why? Its won

Only want my money, its not fair from casino

Before that, i was play slots, and lose my money

Dear vlacicristo1998,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betify Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)

Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played slots and sports betting

I didn't earn anything, my account is in the red

I didn't use the bonus

I am sorry but I will need further information regarding the issue.

Is your ticket regarding an issue that is related to your winnings in sports betting?

Do I understand correctly a win was credited to your casino account in the amount of 425€?

I'll await your response.

Dear vlacicristo1998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Serious case

Its fixed

Do I understand correctly your winnings from the ticket you opened on September 22nd were credited? May we close the complaint as 'resolved'?

Dear vlacicristo1998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, the complaint has been resolved, thank you.

Dear vlacicristo1998,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru