The player from Serbia had opened a ticket on 22nd September regarding a win. Despite having lost money on slots before, the player had claimed unfairness from the casino and wanted to claim the winnings. After a series of communications with the Complaints Team, the player had confirmed that the issue was resolved. Consequently, we had marked the complaint as 'resolved' in our system.
Betify Casino - Player’s winnings are delayed at the casino.
Amount: €425
Betify Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
My ticket, id : 2317050226990522677 is open From 22 sept.
Why? Its won
Only want my money, its not fair from casino
Before that, i was play slots, and lose my money
Public
Public
1 year ago
Dear vlacicristo1998,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betify Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
I played slots and sports betting
I didn't earn anything, my account is in the red
I didn't use the bonus
Public
Public
1 year ago
I am sorry but I will need further information regarding the issue.
Is your ticket regarding an issue that is related to your winnings in sports betting?
Do I understand correctly a win was credited to your casino account in the amount of 425€?
I'll await your response.
Public
Public
1 year ago
Dear vlacicristo1998,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Do I understand correctly your winnings from the ticket you opened on September 22nd were credited? May we close the complaint as 'resolved'?
Public
Public
1 year ago
Dear vlacicristo1998,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Translation
Yes, the complaint has been resolved, thank you.
Automatic translation:
Public
Public
1 year ago
Dear vlacicristo1998,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
