The player from Spain had been waiting for a withdrawal since September 30th. Despite being within the 7-21 business day timeframe, he was worried as he hadn't received further information or his winnings. The Complaints Team had acknowledged the player's concern but unfortunately, due to the casino's consistent 'No Reaction Policy' towards numerous cases, the team was unable to resolve the issue.
Magic Win Casino - Player's withdrawal has been delayed.
Black points: 555
Amount: €4,092
Magic Win Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Magic Win Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
Public
Public
1 year ago
Translation
Hello, I've been waiting for my withdrawal since September 30th, however, I only receive responses that I'm within the 7 to 21 business day timeframe and no other information is provided. This has become increasingly worrisome as I'm unsure if my withdrawal will ever reach my bank account.
Automatic translation:
Public
Public
1 year ago
Dear Pedro2310,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
Public
Public
1 year ago
Translation
This is the only thing I can show you because I don't know where to see the withdrawal request
Automatic translation:
Public
Public
1 year ago
Dear Pedro2310,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
