20Bet Casino - Player’s account closed without specific reason.

20bet closed my account without any explanation, simply stating that their security department had detected fraud, but they did not specify when. In addition, they approved my withdrawal documents and deposited some of my winnings (assuming that everything was okay), even though I hadn't played again since they approved my withdrawal. They asked me for a selfie and, although I sent it, I waited for 6 days only for them to disable my account for no reason. I kindly request that they reopen my account, or at the very least, refund my winnings. I find it strange how it's possible for me to be considered legal one moment, and then deemed illegal 5 days later, without me having engaged in any betting activity for 10 days, even after submitting supplementary documents. I appreciate any assistance you could provide with resolving this issue.

Dear fanistnf,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 20Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i ve been a member for a month, i was playing only live betting in sports, mainly basketball,

the 20bet had approved my documents and proceed to 2 withraws.. after that, suddenly the asked me for a selfie photo with my id verification..i was waiting to approve the photo for a week!!!!! and then they send me an e-mail that my account is closed because they notice a frau!!! I DIDN'T PLAY from the first withdraw to the time they close my account... the gave me no specific reason.. i feel like they stole me

they hold my earnings illegaly, without any specific answer... i asked for a video call with the section that procced to close my accound...or just a phone call.. nothing.. this is unfair ..truely i didn't use any means to bet fraud

Μετά από πολλά e-mail μου απαντησαν αυτό:

After conducting a security check on your account, it was discovered that you had abused the Cashout bet feature. The casino maintains a strict anti-fraud policy and does not tolerate any forms of cheating.

Consequently, a decision was made to deduct your winnings and close your account..

Thank you for your reply, fanistnf. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

I would be very interested if you could update me on the sites and thank you very much for your time and help

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.