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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear TonyG75,Thanks for the update. Since you have played part of your winnin... 5 months ago
We’ve rejected this complaint as per the player’s explicit request. We are so... 5 months ago
Dear chsaez76cs,I'm glad to hear that your issue has been resolved successful... 5 months ago
Dear 5801451,I'm glad to hear that your issue has been resolved successfully.... 5 months ago
Dear maykeke73,I'm glad to hear that your issue has been resolved successfull... 5 months ago
Dear avirex,I'm glad to hear that you were able to withdraw your remaining wi... 5 months ago
Dear ajay96360,Unfortunately, I would like to inform you that since this casi... 5 months ago
Thank you very much, Shamey, for providing the necessary information. I will ... 5 months ago
Dear kulvinder677983,I'm glad to hear that your issue has been resolved succe... 5 months ago
Dear tamalamaland123,Thanks for the update. I am glad to hear your account ha... 5 months ago
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