The player from Japan had a withdrawal issue. His withdrawal requests had been repeatedly rejected without any reasons provided and customer support had told him to wait for the financial team. The player's account had been fully verified and he had been in touch with the casino's customer support daily. After a series of back-and-forths, the player had finally been able to successfully withdraw his remaining balance of 7000¥, albeit with a loss of 14000¥ incurred during the waiting period. We had marked the complaint as 'resolved' in our system.