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withdrawal keeps rejected without any reasons for more than several days

customer support keeps saying i shiuld wait until financial team gets in touch

tooooo slow tho it says instant withdrawal

Dear avirex,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is any withdrawal request currently pending in your account?
• When was the last time you were in contact with casino support regarding the issue?

Looking forward to hearing from you.

Best regards,

Tomas

account is completely verified

probably not a system problem

1st request was on 4/1 and rejected on 4/3. withdrawal failed for unknown reason. the day i requested one more time.

support said my request is already sent to financial team and i should wait for update

today too i asked how it is going and had a reply from support i should wait for team’s response.

now its solved

i want to turn down this claim

thank you

now i wanna reclaim here

my withdrawal keeps rejected since 4/1

theres no solution answered customer support yet

im in toutch with them every day

Could you please share screenshots of your withdrawal requests as they appear in your transaction history?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

today i successfully withdrew my balance

it was about 7000 ¥ i lost 14000¥ while i wait for the financial team to solve my problem

closed this thread

Dear avirex,

I'm glad to hear that you were able to withdraw your remaining winnings successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru