Spinanga Casino - Delayed withdrawal and lack of communication from the casino.

Hello

The withdrawal has been pending for 4 days when it usually takes a maximum of 3 days.

The casino is not responding. No bonuses. Documents have been sent.

Due to the large number of withdrawal complaints, I am filing a complaint now.

Dear 5801451,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

I should have checked if they pay withdrawals. Clearly bad. So I join the queue. Too bad the bonuses are interesting.

I just received an email and a notice letter when the phone bill was 4 days late. I have a 20-year customer relationship. If the rent is 14 days late, it goes to the collection agency. With complaints, I try to direct the casinos to pay as agreed. If I get the money in time, the cooperation can even continue. That's the casino's advantage too.

I inform the casinos myself that I have filed a complaint. It's up to them how they react to it. I base the complaints on the time limits and communication they promised. Not responding to messages is also communication. I also have a collective responsibility to other players to stay true. I'm not trying to slander casinos, but to challenge you to stay within the agreed framework.

Could you please share a screenshot of your withdrawal request?

I'll await your message.

Spinanga has paid.

This conplaint can be closed.

Thank you fir help. I am fine.

The withdrawal took 10 days. Delayed withdrawals disrupt gameplay.

Rabidi is still ok for me. Because they have paid.

I posted a picture, it's ok now.

Dear 5801451,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru