The player from Germany had encountered a problem after using a first deposit bonus at an online casino. His balance had significantly decreased due to a max cashout limit, which he had disputed. Despite having communicated with the casino's live chat support, the issue had remained unresolved. The player had provided screenshots to support his claim, but he had not received any clarification from the casino. After reviewing the case, we found that the casino's bonus rules had applied to all deposit bonuses, including the welcome bonus. The player later asked us to close his complaint.