Zumospin Casino Review

The player from the Czech Republic had requested a withdrawal four weeks ago after successfully passing verification. Despite multiple inquiries via email and live chat, the casino had not processed the withdrawal and it had remained in pending status. The player had confirmed that he had used a match bonus, but there was no bonus money left in his account. After our team had intervened and communicated with the casino, the casino had informed the player that his withdrawal had been successfully processed and paid. The player had later confirmed receipt of his funds, and the issue had been resolved.

The player from Quebec had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. After communicating with the Complaints Team, the player confirmed that the casino had made the first payment and he had planned to continue withdrawing. He also clarified that his win was made without a bonus. The player later confirmed that all his winnings had now been paid. The issue was successfully resolved with the casino having paid out the player's winnings in full.

The player from the Netherlands had had an issue with a delayed withdrawal from Bruno Casino. It had been his first withdrawal, and he hadn't used a bonus to accumulate his winnings. Despite having reached out to the casino's support, he had seen no progress for nearly three weeks. After the player had submitted a complaint to us, we contacted the casino on his behalf. Bruno Casino had claimed that the withdrawal had been processed. The player had confirmed the receipt of his funds, successfully resolving the issue.

The player from Germany deposited money into the casino, which was deducted from their account but not credited into the casino account. The complaint was resolved as the player's deposit got credited.

The player from Germany received a VIP deposit bonus, but after wagering and earning 250€, his balance was wrongfully reduced to 50€. The casino admitted to an error in crediting the incorrect free spins and offered more spins instead of returning the lost 200€. The issue has been resolved successfully.

The player from Germany deposited €48 into their Bruno Casino account via Binace Pay. The amount was debited from their Binace account, but it has not been credited to their Bruno Casino account. The issue has been resolved successfully.

The player from the Netherlands requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the withdrawal was processed, therefore we marked the complaint as resolved.

The player from Germany was experiencing difficulties obtaining her tournament winnings. According to the casino's terms, the prizes should be awarded automatically each week at the end of the tournament. In this case, the condition was not met, the player received her winnings later, approximately 1.5 weeks after the right to the winnings arose (4 days after the submitting the complaint). The complaint is resolved.

The player from Denmark is questioning the number of personal documents which are required for the KYC verification. After specifying what was the issue with the verification, the player eventually received her winnings and the complaint is resolved.

The player from Quebec encountered issues withdrawing the remaining balance of her winnings from B7 Casino. After successfully withdrawing part of her winnings, her request for the remaining amount was obstructed when she was prompted to change her currency, causing her winnings to disappear. Communication with support had been unhelpful, leaving her unable to access the withdrawal page. The issue was resolved when B7 Casino enabled a cryptocurrency withdrawal method, allowing her to access her funds successfully.

The player from Canada had successfully withdrawn $3,000 but experienced a subsequent withdrawal rejection on June 16th due to additional verification requirements. Despite providing a screenshot of his Blockchain wallet, it was rejected without reason, and the player received repetitive emails requesting the document without clarification. He sought assistance in understanding the rejection and completing the withdrawal. The issue was resolved after the player re-submitted the required documents multiple times, and the casino finally verified the account and processed the withdrawal.

The player from Japan was unable to withdraw $2,000 as the casino insisted on using IBAN, which was not supported in his country. Withdrawals via virtual currency were denied, and previous deposit methods had been removed. This issue persisted despite being highlighted multiple times. The casino was contacted, and after several communications, it processed the payment to the player's crypto wallet. The player confirmed receipt of the refund, and the complaint was marked as resolved.

The player from the Netherlands had faced withdrawal issues with b7 Casino despite having a fully verified account since March 23. The casino had closed the player's account without explanation and stated that residents of the Netherlands were not accepted, despite previous successful deposits and smaller withdrawals. The player had communicated with the casino through chat and submitted complaints but had received only one response. However, the issue was eventually resolved and the player confirmed receipt of their funds. The complaint was subsequently marked as 'resolved' by us.

The player from the Netherlands had been unable to withdraw €27,639.44 in winnings from B7Casino. After an initial withdrawal of €3,000, the casino blocked his account and declined his refund request, citing a violation of terms and conditions for players from the Netherlands. Despite this, the player had been able to access the casino without a VPN and had provided accurate personal information, including his country. The player later confirmed that B7Casino had paid the full amount of his winnings. We marked the complaint as 'resolved'.

The player from the Netherlands had reported that she had been waiting for an approved withdrawal from an online casino. The casino had not responded, and the player had expressed concern about the lack of communication. However, within 48 hours of raising the complaint, the player had confirmed that she had received her withdrawal. As a result, the complaint had been marked as 'resolved' by our team.

The player from the Netherlands had requested a withdrawal but did not receive his money. The Complaints Team had advised him that withdrawal processing might take up to 14 days, possibly due to unfinished KYC verification or high withdrawal request volumes. The player later confirmed that his pending status had been resolved after persistent communication with the casino's support team. He was still waiting for the money to appear in his bank account. Eventually, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as 'resolved'.

The player from the Netherlands had requested a withdrawal of 9,000 euros, which had been divided into three separate requests of 3,000 euros each. The first request had been sitting since 31.01.2024. The player had been concerned about the delay and the status of his account. However, the issue had been resolved successfully when the player received his funds.

The player from Poland had been waiting for payment for over 72 hours, despite the casino's terms and conditions having stated a maximum wait time of 24 to 72 hours. The player had been unable to upload documents for verification and hadn't been asked to do so five days into the delay. The player had communicated with the Complaints Team via email and after two weeks, the issue had been successfully resolved. The Complaints Team had advised the player to reach out if similar issues occurred in the future.

The player from Netherlands had requested a withdrawal less than two weeks prior to submitting this complaint. His money hadn't been received at that point. The player had multiple pending withdrawals which were not processed. However, after the intervention of the Complaints Team, the player confirmed that he had received all his pending withdrawals. Consequently, the issue was marked as 'resolved' by the Complaints Team.

The player from the Netherlands had requested a withdrawal two weeks prior but had not received the funds despite assurances from the casino. After she lodged a complaint with us, we had reached out to her for additional information. We then communicated with the casino on her behalf. The issue was subsequently resolved when the player confirmed via email that she had received her withdrawal. The complaint was then marked as 'resolved' in our system.