The player from India had deposited 1000 rs on March 9, 2024, but it hadn't been processed. The casino had been unresponsive via email, and WhatsApp, and the provided phone number was invalid. The player had confirmed this was his first deposit and had provided a receipt of payment to us. Due to the casino's history of ignoring our attempts to mediate in 10+ cases, we had to close the complaint as 'unresolved', impacting the casino's overall rating. We recommend players avoid Magic Win Casino.
Magic Win Casino - Delays in player's deposit processing.
Black points: 40
Amount: 1,000 INR
Magic Win Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
6 months ago
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7 months ago
Translation
I made a deposit of 1000 rs on March 9, 2024, and it still hasn't been processed. The customer service doesn't respond, not over email or WhatsApp, and the provided phone number is invalid. I've never encountered such poor and dreadful service at any other casino.
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7 months ago
Dear ajay96360,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
Looking forward to hearing from you.
Best regards,
Tomas
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7 months ago
Translation
I have sent the receipt of payment on e-mail.
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7 months ago
I fully understand your frustration, ajay96360. Sometimes, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 20 days to allow them one full month to investigate. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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7 months ago
Translation
Till now I have not received refund in the bank but because of AAP I kept waiting.
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6 months ago
Could you please share a screenshot of how the deposit looks in your casino account's transaction history?
Share it here or send it to my email at tomas@casino.guru
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6 months ago
Translation
This is a fraud app friends, don't use any of them and bad customer service
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6 months ago
Dear ajay96360,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
