Magic Win Casino - Delays in player's deposit processing.

I made a deposit of 1000 rs on March 9, 2024, and it still hasn't been processed. The customer service doesn't respond, not over email or WhatsApp, and the provided phone number is invalid. I've never encountered such poor and dreadful service at any other casino.

Dear ajay96360,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

Looking forward to hearing from you.

Best regards,

Tomas

Ha ye Mera first time deposit tha

I have sent the receipt of payment on e-mail.

Till now my deposit is not there

I fully understand your frustration, ajay96360. Sometimes, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 20 days to allow them one full month to investigate. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Till now I have not received refund in the bank but because of AAP I kept waiting.

I haven't received the deposit yet

Could you please share a screenshot of how the deposit looks in your casino account's transaction history?

Share it here or send it to my email at tomas@casino.guru

I have already sent all this.

This is a fraud app friends, don't use any of them and bad customer service

Dear ajay96360,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.