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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Complaint replies by Petronela Kontos

English
As the complaint has been successfully resolved, we will now close it as... 4 years ago
Thank you very much, Katerina, for providing all the necessary information. I... 4 years ago
As the complaint has been successfully resolved, we will now close it as... 4 years ago
Dear Edon,I’m very sorry we couldn’t help you to resolve this case, but pleas... 4 years ago
Thank you very much, Danielle, for providing all the necessary information. H... 4 years ago
Thank you very much, Simon, for providing all the necessary information. I wi... 4 years ago
Thank you very much for providing all the necessary information. I will now t... 4 years ago
Thank you very much, Graeme, for your reply. I will now transfer your complai... 4 years ago
As the complaint has been successfully resolved, we will now close it as... 4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 4 years ago
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