The player from Finland has tried to redeem advertised bonus without being successful. Player’s complaint has been resolved successfully.
Betzest Casino - Player’s criticizing false bonus advertisement.
Amount: €50
Betzest Casino
Safety Index:HighSafety Index
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8.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I opened an account with the casino and opted for a 200% bonus, as well as 100 free spins. Deposit via Neteller 50e. I didn’t get the bonus and even the deposit went to the betting account.
Automatic translation:
Public
Public
4 years ago
Dear Marko,
Thank you very much for submitting your complaint and for forwarding your payment receipt. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? Please forward its name or a specific link to petronela.k@casino.guru. Additionally, please attach all the relevant communication between you and the casino.
I realize that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Problem solved, thanks for the quick action!
Edited
Automatic translation:
Public
Public
4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Marko, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
