Home Complaints Betzest Casino - Player’s criticizing false bonus advertisement.

Amount: €50

Betzest Casino - Player’s criticizing false bonus advertisement.

7.9/10 Good reputation Submitted: 20 Sep 2020 | Resolved : 21 Sep 2020
Our verdict

Case closed

RESOLVED

Case summary

35 days ago - 21 Sep 2020

The player from Finland has tried to redeem advertised bonus without being successful. Player’s complaint has been resolved successfully.

Written by Petronela
Casino analyst and complaint specialist
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I opened an account with the casino and opted for a 200% bonus, as well as 100 free spins. Deposit via Neteller 50e. I didn’t get the bonus and even the deposit went to the betting account.

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Dear Marko,

Thank you very much for submitting your complaint and for forwarding your payment receipt. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? Please forward its name or a specific link to petronela.k@casino.guru. Additionally, please attach all the relevant communication between you and the casino.

I realize that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

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Problem solved, thanks for the quick action!

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As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Marko, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru