Johnny Kash Casino - Player is struggling to withdraw her winnings.

Johnny Kash closed and became King Johnnie and they are all relates to Jokaroom.

I have a $3000 withdrawal in my account and suspicion that I will not get my money.

Their withdrawal team emailed me Monday to say I did not fill the correct details of the BSB.

I tried to email them 4 times and no reply.

I've been on chat and email with customer support.

Dear Nicole,

Thank you for submitting your complaint. I'm really sorry to hear about your problem. We are receiving many complaints with the same issue. As far as we know, even if the casino has been temporarily closed for rebranding, you still should be able to withdraw your winnings through their support ask@johnnykash.com

I would recommend waiting a few days to see how the current situation escalates. Thank you in advance for keeping me updated. Looking forward to hearing from you.

Best regards,

Petronela

Hello thank you for your response.

They sent me an email last night the withdrawal team did. This arrived SATURDAY evening my tine..yet they say withdrawal doesn't happen over the weekend..and after I sent my VIP host a sxreenshot of someone stating Jokaroom is a scam...

They stated my withdrawal request if 3000. Was returned to casino account because of incorrect details. This was 5 days after their first email and my 4 or 5 sent to them.

They requested a copy of bank statement.

I have tried another account now and also advised them I didn't want to submit my bank statement to them as they requested as I was aware they were operating unlicensed under Johnny Kash so I saw no reason they wouldn't be doing the same and that I would try to have them shut down if they didn't pay up...

I think I stupidly sent copy to VIP two though earlier in the morning.

I have stopped playing completely And told VIP a few days ago that I would not be able to continue to play but what be logging in each day until the funds were in my account.

I have been waiting to close the account too.

This is the first withdrawal made since opening jkash account in jul approx.

If would like to respond on my status before end of week Friday Australia time.

I have daily screenshots of balance and withdrawal pending after I redeposit to withdrawal account after they return it.

I have emails from and to VIP host and withdrawal team and anlso email confirming my KYC was fully accepted.

I also have screenshots of live chat with vip

I gambled way too much ..the amount they owe is a lot less than they have recv'd from me ..but that is not the point...the point is them paying me out for what is rightfully mine and I am really suspicious at this moment and really annoyed that the some online Australian gambling information websites are recommending or advertising them...as soon as Johnny Kash closed....like the very afternoon they closed...they announced on a website that jkash has closed its doors to Australian players...with not a word why...and gave you alternatives that were just as good..

1. Was King's Chance

2. Was King Johnnie...so I reckoned King Johnnie was Johnny Kash clicked the link put in log in details the same and I was in and playing that afternoon they shit down...then about 3 days later got a promotion txt MSG. .always got email before ..but never got email stating they closed and became King Johnnie. My balance at that time was 139..... and I really wasn't thinking scam...

Dear Nicole,

Do I understand it correctly that you have received confirmation regarding successful account verification? Could you please forward it to petronela.k@casino.guru? If you’re experiencing difficulties withdrawing your winnings due to incorrect or incomplete bank details, I would suggest providing all the necessary documents as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Hi there.

Yes I do have an email. I have just sent to you.

I had already forwarded the bank statement page 1 to the VIP host. Now I have put in a new account number and new bank completely.

The first bank is, was a credit union so maybe that is why there are issues.

However on the bank statement the BSB number is no different than I have been entering in their system.

The new bank account details I have input is for one of the more major banks in Australia. I did that yesterday and am awaiting response from them or withdrawal process confirmation.

I would like to correct where I said that they never sent email about rebranding.

They did do that..I just realised that a few moments ago. On 27 August they did.

Thank you very much, Nicole, for your reply and for forwarding the confirmation.

Let’s stay positive and wait for good news regarding your withdrawal. I will set the timer for 7 days and if there’s no development by upcoming Monday, we will intervene. Thank you in advance for your patience.

Thank you so much for your help. I shall respond back to you either way before the timer elapses.

Keeping fingers crossed that they do pay and I can have some good news to share back.

Thank you once again and will talk soon.

I will be waiting for your reply patiently. 

Hello...I have recv'd notification that they have processed my withdrawal.

The delay was actually because of my bank account details.

There were details that were on the banks website but not on my statement.

But because they never responded to my emails for 5 days I thought they were a scam..

So that is good news..

thankfully.

And I didn't hesitate to send bank statement page as you advised to do..

They have been communicating well this week also.

Of course funds have to hit my account...but I feel a lot better now than I did a few days ago..

I can confirm that in a few days time...

Thank you so much for your response and guidance...

Thank you so much, Nicole, for keeping us updated. I will be waiting for your confirmation regarding received winnings. Have a wonderful rest of the weekend. 

Hello. I just checked my account and yes the money is in my account already.

It was recv'd in to my account on Friday via bank transfer..

I can breathe a sigh of relief now..Thank goodness.

I just thought that I would mention that since opening my casino account a few months ago, I did not have any other concerns with money going missing from my account or any technical issues that meant I lost features in progress or potential winnings..

All that ran smoothly for me.

If their account department had of responded to me in a timely manner and did not take 5 days to answer then I probably would not have submitted the complaint...

Maybe what I said to them helped push it along..I am not sure..Maybe they are under staffed and could not reply.

I don't know what happened there exactly..

But I am so glad they have paid me what is rightfully owed.

I know where to come for help and advise in future..

Thank you so much and I can confirm that this a resolved case..

Enjoy your weekend too..

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Nicole, for your kind words and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru