HomeComplaintsBetmaster Casino - Player’s struggling to withdraw his winnings.

Betmaster Casino - Player’s struggling to withdraw his winnings.

Amount: €260

Betmaster Casino
Safety Index:High
Submitted: 19 Sep 2020 | Case closed : 21 Sep 2020
Case closed Our verdict

Other

REJECTED

Case summary

4 years ago

The player from Germany is experiencing difficulties withdrawing his winnings due to limited withdrawal payment options. We rejected this complaint as the funds have been played before we could intervene.

Public
Public
4 years ago
Translation

Hello everybody. The following problem: I registered with Betmaster, deposited 70 euros by direct bank transfer and made 260 euros out of it. I wanted to pay this out, but suddenly it said I have to contact support. He then told me that they would not pay out via bank transfer, I should deposit 10 euros via ecopayz so that I can then withdraw. Said and done. However, it still doesn't work, if I want to pay out via ecopayz, it says that I don't have an account balance. Then I wrote to support again and the answer: "I have sent a request to the specialists, please wait for them to answer"

So at first I was forced to pay via ecopayz, which I then even did, and now suddenly that doesn't work either.

I play in almost 100 online casinos and this has never happened to me.

I ask you for urgent help, this is trying to delay me so that I gamble away the money again.

Thanks! 🙂


Automatic translation:
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4 years ago

Dear Edon,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. We will contact the casino and ask for their cooperation, but, before we do that, could you please advise if you have received a confirmation regarding successful account verification in the past?

Meanwhile, please understand, that a variety of the payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. However, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
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4 years ago
Translation

Hello. I thank you for being offered help here. Unfortunately, however, I did what the casino aimed to do. I gambled away the money. I felt hopeless because I only saw in retrospect that they only have a curacao license.

So this has been solved here. Thank you very much anyway.

Edited
Automatic translation:
Public
Public
4 years ago

Dear Edon,

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future.

I will close this complaint now. Thank you for your understanding.

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